Privacy notice

This is a draft for early access. Last updated 4 October 2026.

Who we are

Rebook my stay is run by Sharpsight Solutions. You can reach us at hello@rebookmystay.com. We decide how your details are used, which makes us the "data controller" under UK data protection law.

What we collect

When you tell us about a booking, we collect:

• your email address
• the hotel and city
• your check-in and check-out dates
• the number of adults, and children's ages if you give them
• what you paid and in which currency
• the date your free cancellation ends
• if you tell us: the room type, whether breakfast is included and where you booked

We don't ask for your name, confirmation number or PIN. Please don't include them.

If you buy extra checks

Payments are handled by Stripe. Stripe collects your card details and email address under its own privacy policy; we never see or store your card details. Stripe tells us that the payment succeeded and which booking it was for, and we keep a record of that payment for our accounts.

Why we use it

To watch prices for your stay and email you about it: a confirmation, a first look at prices after our first check, and an alert if we find a cheaper rate. We do this because you asked us to. If you buy extra checks, we use the payment record to add them to your booking. We don't use your details for anything else, we don't sell them and we don't use them for advertising.

Who else sees it

• Our service providers. Companies that host our systems, store our data, send our emails and process payments (Stripe). They act on our instructions.
• Price and location data providers. To look up prices we share the hotel name, city, dates and number of guests. We don't share your email address or anything else about you.
• Booking sites and link partners. If you follow a link in one of our emails, you'll be taken to a booking site, sometimes through a link-management partner. They may record your visit and set cookies, under their own privacy policies. Our links carry a random reference, not your email address.
• Others, where the law requires it.

Some of these providers are based outside the UK. Where they are, we rely on recognised safeguards for international transfers.

How long we keep it

We keep your details while we watch your booking. You can stop at any time using the link in our emails, and ask us to delete your details there or by emailing us.

Keeping it safe

We use appropriate technical and organisational measures to protect your details.

Your rights

You can ask to see, correct or delete your details, or object to how we use them, by emailing hello@rebookmystay.com. If you're unhappy with how we've handled your details, you can complain to the Information Commissioner's Office.

Cookies

This site doesn't use analytics or advertising cookies. Stripe's payment page, booking sites and link partners have their own policies.

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